Shipping Policy
Order Cancellation
Once an order is placed, we cannot cancel the order as it begins processing immediately. However, once your order arrives, you may reach out to our support team to start the return process. Once you return your order, we can process a refund.
Priority + Insured Shipping
- If you have selected Priority + Insured Shipping, you have the option to have your order reshipped or refunded if the package is lost in transit.
- If you selected Free Shipping or Priority Processing, we will reship your package if it is lost during transit.
Global Shipping
We proudly offer international shipping. However, there are some locations we are unable to ship to. If your country falls under this category, we will contact you.
Lost/Missing Packages
VeraSpine is not responsible if the incorrect address is provided during checkout. Please ensure your billing and shipping addresses are accurate before placing your order. If we made an error, we will fully take responsibility and reship your original order at no additional charge.
Customs & Duties
- We are not responsible for any customs fees once the items have shipped.
- By purchasing from us, you consent that your package may be subject to customs fees upon arrival in your country.
Estimated Shipping Times
Shipping times vary based on location. Below are our estimated delivery times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 Business Days |
| Canada, Europe | 7-15 Business Days |
| Australia, New Zealand | 7-15 Business Days |
| Central & South America | 15-25 Business Days |
| Asia | 7-15 Business Days |
| Africa | 15-30 Business Days |
Max delivery time: 20 business days (excluding processing time and customs delays).
Processing Time: 2-3 business days before shipping.
Tracking Information
- You will receive an email with a tracking number once your order has shipped.
- In some cases, tracking information may not be available for free shipping options.
Tracking Issues
My tracking says 'No Information Available'.
- Some shipping companies take 2-5 business days to update tracking information.
- If your order was placed more than 5 business days ago and still has no tracking update, please contact us at support@veraspine.com.
Multiple Packages
For logistical reasons, items in the same purchase may sometimes be shipped in separate packages even if combined shipping was requested.
If you have any other questions, please contact us at support@veraspine.com and we will do our best to assist you!