Terms of Service

1. Overview

This website is operated by VeraSpine. Throughout the site, the terms "we," "us," and "our" refer to VeraSpine. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website or services.

VeraSpine specializes in ergonomic sleep and comfort solutions. While we strive to offer products that improve posture and support, individual experiences may vary, and no specific results are guaranteed.

2. Use of Our Website & Services

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to comply with these Terms of Service, including any additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.

You may not use our website or products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to intellectual property rights. A violation of these Terms will result in an immediate termination of services.

3. Product Information & Disclaimer

Our products are designed to enhance sleep comfort and support. They are not intended to diagnose, treat, or cure any medical condition. Product descriptions, images, and specifications are provided for informational purposes only and may be subject to minor variations.

Results Disclaimer:

Individual results may vary. We do not guarantee specific outcomes, and customer experiences may differ based on personal health conditions and usage habits. VeraSpine is not liable for dissatisfaction related to product performance.

Allergy Disclaimer:

Some of our products contain materials such as memory foam. Customers with known sensitivities should review product descriptions before purchasing. VeraSpine is not responsible for allergic reactions resulting from the use of our products.

4. Orders, Payments & Pricing

All purchases made through our website are subject to product availability. We reserve the right to modify product offerings, discontinue products, or adjust pricing at any time without prior notice.

Billing & Account Information:

You agree to provide accurate and current purchase and account details for all orders. VeraSpine reserves the right to refuse or cancel any order placed under suspicious or fraudulent circumstances.

Payment Processing:

Payments are processed through secure third-party services. By making a purchase, you agree to comply with the payment provider’s terms and policies.

5. Refunds, Returns & Warranty

Returns and refunds are governed by our Refund Policy. By placing an order, you agree to these terms.

Key points:

- Returns must be requested within 30 days of receiving the product.

- Products must be in their original condition and packaging.

- Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

For warranty claims, defects must be reported within 24 hours of receiving the product. Warranty coverage applies only to customers who purchased an additional warranty at checkout.

6. Shipping & Delivery

Shipping times vary based on location and are outlined in our Shipping Policy. VeraSpine is not responsible for delays due to customs processing or unforeseen carrier issues. Customers are responsible for providing accurate shipping information.

If an order is lost in transit, customers who selected Priority + Insured Shipping may request a reshipment or refund.

7. Prohibited Uses

You may not use our website, services, or products for:

- Unlawful activities.

- Infringing on intellectual property rights.

- Transmitting malicious code, spam, or misleading information.

- Collecting or tracking personal information of others without consent.

We reserve the right to terminate access to our services for any prohibited use.

8. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the exclusive property of VeraSpine. Unauthorized reproduction, distribution, or modification of content is strictly prohibited.

9. Limitation of Liability

VeraSpine shall not be held liable for:

- Any indirect, incidental, or consequential damages arising from the use of our website or products.

- Dissatisfaction with product performance, as results may vary.

- Issues caused by improper use or lack of adherence to care instructions.

By purchasing our products, you agree that VeraSpine is not responsible for any personal injury, allergic reactions, or other issues related to product usage.

10. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of The Netherlands. Any disputes arising from these Terms will be resolved through arbitration.

11. Modifications to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for updates. Continued use of our website following any modifications constitutes acceptance of the new terms.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact us at support@veraspine.com.